Survey Outcome


CARF is pleased to report that VIP, Inc. has been accredited for a period of three years for its Community Employment Services: Employment Supports; Community Employment Services: Job Development; Employment Planning Services; and Organizational Employment Services programs. This latest accreditation is the eleventh consecutive Three-Year Accreditation that the international accrediting body, CARF, has awarded to VIP, Inc.

By pursuing and achieving accreditation, VIP, Inc. has demonstrated that it meets international standards for quality and is committed to pursuing excellence. This accreditation will extend through September 2022. This achievement is an indication of the organization’s dedication and commitment to improving the quality of the lives of the persons served.

This accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows VIP, Inc.’s substantial conformance to the CARF standards. An organization receiving a Three-Year Accreditation has put itself through a rigorous peer review process. It has demonstrated to a team of surveyors during an on-site visit its commitment to offering programs and services that are measurable, accountable, and of the highest quality.

CARF is an independent, nonprofit accrediting body whose mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process that centers on enhancing the lives of the persons served. Founded in 1966 as the Commission on Accreditation of Rehabilitation Facilities, and now known as CARF International, the accrediting body establishes consumer-focused standards to help organizations measure and improve the quality of their programs and services.

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CARF Survey Report for Vocational Improvement Program, Inc.


Vocational Improvement Program, Inc. (VIP)
9210 Rochester Court
Rancho Cucamonga, CA 91730

Previous Survey

July 20-22, 2016
Three-Year Accreditation

Organizational Leadership

Matthew Rogina, Executive Director
Tyler Pansé, Chairman of the Board
Penny Rubin, Secretary of the Board

Survey Outcome

Three-Year Accreditation
Expiration: September 2022

Survey Dates

July 15-17, 2019

Survey Team

Curtis A. Bass, Jr., MS, Administrative Surveyor
Carmela G. Daniels, MSW, LISW-S, Program Surveyor

Programs/Services Surveyed

Community Employment Services: Employment Supports
Community Employment Services: Job Development
Employment Planning Services
Organizational Employment Services


CARF found that Vocational Improvement Program, Inc. demonstrated the following strengths:

  • VIP is fortunate to have a very involved and varied board of directors who take an active role in helping the organization navigate the changing state system.
  • Many of the VIP staff members have long tenures, having served more than ten years. This longevity allows the organization to save its institutional knowledge and provide stability to its clients.
  • The management team of VIP is very committed to the mission of the organization and exemplifies this daily in its interactions with staff, families, visitors, and the general public.
  • VIP has been providing services in the Inland Empire area of California for 33 years. During this time it has built a reputation as a quality provider of services with a strong success rate for its clients.
  • The funders of VIP speak very highly of the organization. One says VIP is the best provider of services in the area. Another says the funder always turns to VIP first because the funder knows the client will get a job. Several echoed the sentiment that VIP will find a job for the client where other providers might fail.
  • VIP has staff members who are excellent at thinking outside the box such as creating a model program for direct support professional (DSP) development and assisting staff with remaining current on CARF standards requirements. In addition, another staff member creates innovative, colorful designs to increase awareness of VIP to staff, families, and the community.
  • VIP has demonstrated excellence in the care of its clients within the respective communities. This is evidenced by the collaboration and respect that are noted by employer relationships and parents and other stakeholders served by VIP. VIP is commended on its strength and reputation in Rancho Cucamonga, California, and the surrounding counties.
  • VIP is commended on the development and execution of its ACE program. This strategy connects clients to center on focused goals and objectives in exploring careers in the community. This program builds the self- esteem and confidence of the clients served, helping them to visualize ideas and concepts that break down barriers and stigmas in this field of human services. Keywords of grow, try, enthusiasm, opportunities, and explore are the foundation of this program, and continued success results.
  • The mission of VIP is to assist persons with disabilities in reaching their maximum potential. It is noted that the same mission is applied to staff members. VIP is commended for its continued success in this community not only with clients, but its internal relationships with staff members. Staff members of VIP are encouraged to reach and grow, and this will be key in the continued success of this organization. It is commended for the investment that flows through each employee, base program, community partner, location, organization, and stakeholder of VIP.
  • Vocational Improvement Program, Inc. also demonstrated exemplary conformance to the standards as set forth below. Recognition of exemplary conformance indicates a practice that produces outstanding business or clinical results and/or is innovative or creative and beneficial to be shared with the field.

  • The organization is commended for developing an exceptional DSP training program. The program provides rigorous training for direct care staff in relationship to CARF standards. The training covers a broad spectrum of ideas and best practices that staff members should be familiar with. There is a focus on health and safety of clients and staff. There are two three-month modules that staff members may take on their own time. The training is provided in weekly evening classes by a trainer who was trained as a CARF surveyor. Staff members who successfully complete both modules receive a bonus. Although the training is voluntary, there is high participation, requiring several sessions of each module to accommodate all staff participants since inception. This course, developed by someone who was a CARF surveyor, has helped improve the quality of services and the ability of staff to move up in the organization. The organization indicates that the training has helped to reduce staff turnover. This outstanding effort to improve training has resulted in better morale and increased consistency of employees who provide services to clients and deserves to be recognized for its innovation. Employees seemed proud of the knowledge they have gained and show it in their work.

On balance, Vocational Improvement Program, Inc. demonstrated substantial conformance to the standards. Vocational Improvement Program, Inc. (VIP) is highly regarded by the professional and public communities throughout its service area of California. The funders, supporters, families, and clients agree on the dedication of the staff and management to high-quality services. The organization continues to demonstrate conformance to the CARF standards, and it is evident that the clients benefit from the programs and services provided. As evidenced by its preparation for this survey and its commitment to incorporate the CARF standards in everyday service delivery, VIP embraces the CARF accreditation process. Its many strengths include enthusiastic, capable leadership; dedicated board members; a long tenure as a California employment provider; a wide array of services; and knowledgeable, long-term, and dedicated personnel who carry out their responsibilities with professionalism. The organization strongly supports its mission. The personnel are very proficient in obtaining the resources needed to continue to carry out its longstanding mission and to wisely utilize its resources. It continually obtains and uses input to enhance its services. Person-centered services are of high quality, and clients report that they are treated with dignity and respect. VIP has earned a strong reputation in the service provider community as it works collaboratively on behalf of the persons served. Furthermore, VIP is commended on the development and execution of its Achieving Competitive Employment (ACE) 12- to 14-week job readiness program. This program builds the self-esteem and confidence of the clients served, helping them to visualize ideas and concepts that break down barriers and stigmas that they cannot complete tasks based on their disability. Areas for improvement include ensuring that the policy on annual performance appraisals for personnel is followed. Training for managers on developing measurable goals for their employees would also be advisable. Management indicated it is currently developing a more robust succession plan and adding updated technology policies. It is encouraged to continue with these developments. The receptivity of the leadership and staff members to the recommendations and consultation provided during this survey instills confidence that the organization possesses the willingness and capacity to bring it into full conformance to the CARF standards.